How subscriptions work
Subscriptions are automatically renewed according to your selected delivery frequency. For example, if you have opted for the three-monthly subscription, you will receive a new beer box every three months, and your subscription will only be charged every three months. Once you have activated a subscription, you no longer have to take any action yourself to receive the beer box on a selected frequency.
When you order a beer box for the first time, this beer box will be charged immediately. Subsequent boxes will then be charged on the 3rd of each month.
Only if you order your first box within 10 days before the end of the month, your delivery will be "postponed" and you will immediately receive the next month's box. The payment on the third of the month is then skipped. In this way we avoid the first two payments for your subscription following each other too quickly but also that you can fully enjoy a first box without the pressure of a second delivery.
Can I pause or cancel a subscription?
Yes, of course you can! You can pause or cancel a subscription at any time in your customer portal, as shown in the image below.
The customer portal can be reached via the direct link you received when you placed your first order. You can also reach your customer portal by logging in via the PostMyBeer website and choosing 'subscriptions' on your account page.
You no longer have the direct link, and you don't remember your login details? Don't panic: via this page you can have your direct link resent to your email address
How can I skip or reschedule a payment?
You can skip or reschedule a payment in the customer portal. Each scheduled delivery will have a "skip payment", which you can use to skip the payment (and therefore the delivery). This is useful if, for example, you do not wish to receive a certain box.
You can reschedule the payment by clicking the button "Reschedule"
Can I add products to my subscription?
That is also possible. You can add products to your account in the customer portal. For this you need to click on the "Edit" button next to the products, and you can add but also remove products.
What happens if the payment could not be processed?
If this happens, you don't have to worry immediately: we try to process the payment up to 3 times. If the payment is still not successful, you will receive an e-mail to inform you about this. This e-mail will also contain a link to a page where you can change your payment details. If the payment goes through, you will still receive a beer box from us. If the payment does not go through, the delivery will be paused for a while.